Frequently Asked Questions
1. Q: Are you a factory or trading company?
    A: We have our own factory in Hubei and we set up a sales office in Wuhan city.

2. Q: How about your MOQ?
    A: If we have the same or similar item, No MOQ. For custom products, the MOQ depends on the complexity of the product, contact us for further discussion.

3. Q: Can I ask for free samples?
    A: Yes, we can send our clients a free sample in certain situations. Clients need to pay the shipping cost.

4. Q: Can you offer OEM service?
    A: Yes, we have full experience in the OEM business. We could produce according to your detailed specifications or your samples.

5. Q: How to confirm the quality before order?
    A: We could send you a sample for your quality checking. If the buyer provides a sample, we will make the counter sample for your approval before production.

6. Q: How to solve the quality problems after sales?
    A: 1) Please take photos and videos to describe the defects of the products.
        2) Send back the defective products to us if necessary.
        3) After we confirm the problems, we will give you the solution within 7 days.

7. Q: What is the payment term? 
    A: 1) TT or Wester Union for the regular order.
        2) OEM order, bulk order 30% deposit before production, 70% balance before shipment.

8. Q: What is your lead time?
    A: 1)3-5 days for our stock cargo.
        2)30-35 days for regular fabric order.
        3)55-75 days for special fabric order. 
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